Customer satisfaction is our top priority!We hope you are satisfied with your purchase. However, if the product purchased from NEW LIFE HACKS does not meet your expectations and wish to return the product for a refund, please read the following information and click to obtain the information.
NOTE: We cannot accept returns for personal items including underwear, lingerie, pillows, apparel, skin care or makeup due to hygiene reasons and safety of COVID-19.
We accept product returns. The customer has the right to apply for a return within 30 days after receiving the product.
Returns (if applicable)
Items that can be returned/returned within 30 days after receipt must meet the following conditions:
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Your item must be unused and in the same state as the received item.
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Include all original packaging and accessories (including all warranty cards and product manuals/instructions)
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We need a receipt or proof of purchase, please do not return the purchased product to the manufacturer.
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The damaged item is damaged/broken or twisted upon arrival.
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The received product size/color is incorrect.（Please allow slight differences in product color due to photography issues）
*All items returned past 30 days will incur a 15% restocking fee. *Items returned in poor condition will be sent back to the customer as Final Sale.
Non-returnable Situation
Items that have been opened and used are considered non-refundable, and 30 days after receiving the product, they are considered non-refundable.
To be eligible for a return, your item must be unused and in the same condition that you received it and in original packaging.
Return process
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If the buyer meets the above requirements, please send an email to yesaius12@outlook.comto contact us.
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Send us the reason for the refund and evidence of damage to the product (picture or video).
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We will check after receiving the email.
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If the situation is true, we will send you an email and notify you of the refund information.
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If you need to return the goods, please return according to the requirements of the return policy. We check the product.
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Refunds will be credited back to your original payment method.
Return Address:1301 Wangcheng Building, Longhua District, Shenzhen. +1-392-654-2649
Note:
Ideally, pictures/videos should be taken at close range under good lighting conditions.This allows us to identify and verify the problem. We will try our best to help you. Thank you for providing all the above information.We will deal with it as soon as possible.
Refund (if applicable) *Any accepted refunds will be a 15% cancellation fee
After receiving and checking your return order information, we will send you the refund information via email. It may take up to 14 business days after you return the item to receive the refund (Mostly you will receive the refund as soon as possible). Refunds will be credited back to your original payment method.
Delay or omission of refund (if any)
If you have not received a refund, please check your bank account again.
Then contact your credit card company, it may take some time to officially issue a refund.
Please contact your bank.Refunds usually take some time to process.
*If you have completed all of these operations but still have not received a refund, please contact our customer service:yesaius12@outlook.com
Return shipping fee:
If the problem is caused by NEW LIFE HACKS and the product you received is wrong, please return the intact package you received and provide a copy of the invoice. After receiving the return, we will ship the correct product for you without paying additional shipping costs.
Your error:
If you ordered the product by mistake or are not satisfied with the product, you can return the product for a refund, but the shipping costs or other costs related to the order will be borne by you.（Please make sure you send the item back as a gift as we don't cover custom fees for returns）
How long does the return process take?
Due to the large daily order volume, it may take up to 5 business days from the date we receive the returned product. We will notify you via email to confirm that your return order has been processed.
Depending on your location, the arrival time of the replacement product may vary. Please consider using a traceable transportation service or purchasing transportation insurance as NEW LIFE HACKS will not be responsible for goods lost or damaged in transit.
Exchanges (if applicable) Only For defective or damaged products:
Please contact our customer service team within 7 days after the delivery date. To speed up, please provide product photos as proof to ensure your legal rights.
Lost/Stolen Packages
If your tracking information states that your package was delivered to your address and you have not received it.Please report it to your respective shipping carrier at the information provided to you on our tracking page.If you have any further questions on how to do this please reach out to our customer support team by email.
Cancellation:
We accept order cancellation before the product leaves the factory or ships. If the order is cancelled, you will get a full refund. If the product has already been shipped, we cannot cancel the order.
NEW LIFE HACKS RESERVES THE RIGHT TO DENY ANY REFUND/EXCHANGE.
All orders will undergo validation from our Fraud department, to detect and stop any fraudulent orders from being placed from our website. This is an attempt to protect all of our customers and their personal information.
If you have any questions, you can contact our customer service at yesaius12@outlook.com. Or call +1-392-654-2649 and we will provide comprehensive after-sales service.
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